Return Policy

Return Policy

Thank you for shopping at Dynessa! We want you to love your purchase, but we understand that sometimes items may not be quite right. That's why we offer a hassle-free return policy to ensure your satisfaction.

30-Day Return Policy

We gladly accept returns within 14 days of delivery for most items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and final sale items, are not eligible for return.

How to Initiate a Return

To initiate a return, please follow these simple steps:

1. Contact our customer service team at support@dynessa.com within 14 days of receiving your order to request a return authorization (RA) number.
2. Once you receive your RA number, securely package the item(s) you wish to return, including all original packaging and accessories.
3. Clearly mark your RA number on the outside of the package.
4. Ship the package back to us using a trackable shipping method of your choice. Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refunds

Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 07 business days.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability, and we will do our best to accommodate your request.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at support@dynessa.com